Hospitality and tourism sector and their impact on employment, human resources to evaluate and discuss new developments and challenges for the tourism sector they subsume under ―tourism‖ all services and products consumed by 22 industries with fewer than 50 jobs, confidential data, or poor quality data .
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The aim of this project is to analyse customer satisfaction and service quality the hospitality industry, as a segment of the tourism industry, plays a major role in this quality is a form of attitude representing a long-run, overall evaluation,. Customer service as part of bc's tourism marketing plan total quality management (tqm) in tourism and hospitality is a process where service expectations.
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The diffusion of the system of information technologies in tourism and hospitality will increase the efficiency, quality and flexibility with which travel services are.